Policies
Refund Policy
Satisfaction guarantee
If you're not satisfied with any part of a completed service, tell us within 24 hours of the service ending. Photos of the areas in question help us resolve it quickly.
- We'll re-clean the affected areas at no extra charge, at a time that works for you.
- If re-cleaning doesn't resolve the issue, we'll consider a full or partial refund for the part of the service not delivered as agreed.
How to request a refund
Contact us using the details below with your name, the service date, and a short description of the issue (photos help). We acknowledge every request within 2 business days and aim to resolve it within 14 days.
How refunds are issued
- Approved refunds are paid to the original payment method used for the booking.
- We process approved refunds within 5 business days; your bank or card issuer may take a further 5–10 business days to show it.
- Deposits or advance payments are refunded in full when a booking is cancelled with at least 24 hours' notice.
What isn't covered
Refunds don't apply to:
- Services completed as agreed, with no issue reported.
- Issues reported after the 24-hour window.
- Stains, buildup or damage that existed before the service, or that cannot be removed without risking damage to the surface.
- Work that was outside the agreed scope and was not requested or approved in advance.
Cancellations & deposits
Cancelling or rescheduling with at least 24 hours' notice is free, and any deposit is refunded in full. Cancelling with less notice, or being unable to provide access at the scheduled time, may carry a fee of up to 50% of the agreed price. See our full Business Policies for details.
Billing questions
If something on a charge looks wrong, contact us first so we can put it right — most issues are resolved faster this way than through a card dispute. This policy doesn't limit any rights you have under law or under your card network or bank's rules.